Frequently Asked Questions

01 What transportation methods and ports do you provide?
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We partner with major global shipping companies and logistics providers, offering various trade terms including FOB, CIF, CFR, and DAP. Our main shipping ports are [e.g., Shanghai, Ningbo, Qingdao]. For urgent sample or small-batch orders, we also provide international express services (DHL, FedEx, etc.).

02 What are your core advantages compared to other suppliers?
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Our strength lies in our vertically integrated production capabilities combined with flexible technical support. As a manufacturer, we ensure competitive pricing, stable supply, and consistent quality. Furthermore, we have an experienced application technology team that can provide you with formulation advice and problem-solving solutions, going beyond simply selling products.

03 What quality certifications and standards do you have?
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We adhere to the highest international quality standards. Our factory is ISO 9001:2015 certified, and our products meet international regulatory requirements. We can also provide products that meet specific industry standards (such as cosmetic, food, and electronic grades) according to customer needs.

04 Do you offer technical support and after-sales service?
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Yes, we do! Customer satisfaction is our top priority. Our dedicated support team is ready to assist you with any questions or issues you may have.

Please feel free to contact us via:

📧 Email: victoria@juntengchem.com

💬 WhatsApp: +86-18806419898

We'll get back to you as soon as possible!

05 What is the minimum order quantity (MOQ)?
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Minimum Order Quantity (MOQ) varies depending on product type, manufacturing process, and supplier policies. Generally, the MOQ for standard products is lower, ranging from 100 to 1000 pieces; while for customized products, the MOQ may be higher, typically between 1000 and 5000 pieces, depending on the actual product and production conditions. We recommend providing specific product information so we can confirm the accurate MOQ for you.

06 Can you provide technical documentation?
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Of course! We are happy to provide you with detailed technical documentation to help you fully understand our products.

For each product, we have prepared complete technical materials, including technical specifications, user manuals, installation guides, and API interface documentation. These materials will effectively support your technical evaluation, project integration, or resolution of any problems you may encounter during use.

To obtain the relevant documents, please contact us via email: victoria@juntengchem.com or WhatsApp: +86-18806419898. Our team will send you the necessary materials and provide professional support as soon as possible.

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